Last time updated: 23rd of April, 2024

1. GENERAL INFORMATION

We understand the importance of personal data protection, so we respect and protect your privacy and personal data. In this privacy policy (hereinafter referred to as “Privacy Policy”), you can become acquainted with your rights as well as information about the processing of your personal data.

By registering an account on the www.japanesediapers.com website, you are granting Biokobi international, UAB (hereinafter referred to as “the Company” or “us”) the right to process your personal data under the terms of the Privacy Policy.

The data controller is Biokobi internartional, UAB, company code: 304285464, registered office address: Lazdijų g. 18B, Kaunas town, Lithuania. For questions related to the processing of your personal data, please contact us by e-mail at [email protected].

2. WHAT SOURCES DO WE COLLECT YOUR PERSONAL DATA FROM?

We receive all your personal data directly from you. You provide personal data when you register an account on the website, when you place an order, when you submit an enquiry, request or complaint, and in other ways.

3. WHAT PERSONAL DATA OF YOURS DO WE PROCESS, ON WHAT LEGAL BASIS, AND WHY?

Account Registration and Administration: When registering an account and managing purchases, personal data such as name, surname, telephone number, email address, delivery method, delivery address, account login details, account activity (including technical browsing data like IP address), signature (if goods are personally accepted), and details regarding the purchase (date, time, product names, quantities, prices, discounts, payment method, and payment information) are collected. This is done under the legal bases of consent, contractual obligation, and legal obligation. Additionally, for gift cards, the recipient's name, surname, contact details, and greeting are also collected.

Order Placement and Fulfilment without Account Registration: For orders placed without registering an account, the required personal data includes name, surname, telephone number, email address, delivery method, delivery address, and payment details. This is under a contractual obligation.

Identification: For identification purposes, data such as name, surname, identity document number (of the customer or the person picking up the goods), telephone number, email address, delivery method, and purchase data are collected based on legitimate interests.

Provision of Offers and Product Information: With consent, personal data such as name, surname, email address, telephone number, birthday (month and day), and the type of newsletter subscribed to are collected to provide offers and product information.

Examination of Requests, Complaints, Enquiries, and Feedback: Under a legal obligation, personal data including name, surname, telephone number, email address, home address, and details related to the request, complaint, enquiry, or feedback (such as the event and circumstances, and any attached documents/data) are collected. For return requests, additional information like the reason for the return is required.

Improving Browsing and Website User Experience: Consent is obtained to use cookies and collect data to enhance website user experience and analyze behavior and traffic. Details about cookies are explained at the end of the Privacy Policy.

Statistics and Market Research: Based on legitimate interests, data collected for statistics and market research include year of birth, gender, country, city, and information about goods purchased online.

4. WHAT ARE THE PROCESSING AND RETENTION PERIODS FOR YOUR PERSONAL DATA?

Account Registration and Administration: Personal data necessary for account registration and administration are processed as long as the account remains active. Accounting and tax documents are retained in compliance with legal obligations as stipulated by law. Other purchase data are kept for five years from the date of the transaction.

Order Placement and Fulfilment without Registering an Account: Accounting and tax documents for orders placed without an account are retained based on legal obligations as specified in legislation.

Identification: Data used for identification purposes are processed for as long as the account associated with them is active.

Provision of Offers and Product Information: Personal data collected for providing offers and product information are processed for five years from the date consent was given or until the consent remains valid.

Managing and Responding to Requests, Complaints, Enquiries, and Feedback: Data related to requests, complaints, enquiries, and feedback are retained for 12 months from the submission date.

Improving Browsing and Website User Experience: Data collected to improve browsing and analyze website user behavior and traffic are processed until the end of the session or for up to one year.

Statistics and Market Research: Data used for statistics and market research are kept for five years.

5. TO WHAT THIRD PARTIES AND IN WHICH CASES DO WE TRANSFER YOUR PERSONAL DATA?

We provide your personal data to third parties who assist us in performing and administering the provision of services to you:

  • Software maintenance and support companies;
  • Companies providing delivery services in order to deliver the goods to you at the addresses you specify;
  • Payment service providers;
  • Marketing companies;
  • Companies providing advertising, media planning, public relations and event services;
  • Text message marketing companies.

Your personal data may also be provided to:

  • Law enforcement authorities in accordance with Lithuania law;
  • State institutions and courts, where such an obligation is provided for by applicable legislation.

6. WHAT ARE COOKIES AND WHY ARE THEY USED?

Cookies are small text data files that are automatically created and stored on your device (computer or mobile phone) when you browse our website. The cookie contains anonymous information and is sent from the server of the website being viewed to your computer or mobile phone.  Cookies may be session cookies or persistent cookies. Session cookies exist from the moment you open your browser until you close it again. When you close the browser, these cookies will automatically be deleted. The duration period for persistent cookies is set in advance; they remain on your browser until you erase them or they expire.

In accordance with the purpose, cookies may be categorised as Necessary, Settings, Statistics, Marketing or other. Our website uses Necessary, Statistics and Marketing cookies.

We are constantly working to improve our website so that it is as easy and convenient to use as possible. In order for us to be able to improve our website, we need to know which information our website visitors are most interested in, which countries and cities our website is visited from, how often visitors return, what browsers and devices they use, etc. We collect this information using Google Analytics, which allows us to track and analyse statistics about website use. You can learn more about Google Analytics and the information that it allows us to collect here:

https://support.google.com/analytics/answer/6004245?hl=en

If you do not want Google Analytics to track your browsing, you can install the Google Analytics opt-out browser add-on.

Our website uses cookies so that we can improve your browsing and overall experience on our website, learn about website user behaviour, analyse traffic, and improve the website. Cookies are only used for as long as is necessary to achieve the purposes established.

If you prefer, you can change your browser settings so that you are informed about enabling or updating the cookie, and so that you can select which cookies are allowed or block them. To learn more about cookies, such as how to manage or delete them, visit www.allaboutcookies.org.

7. WHAT ARE DATA SUBJECT RIGHTS, AND HOW CAN YOU EXERCISE THEM?

You have the right to obtain access to your personal data and how they are processed, to demand that the personal data submitted be rectified, supplemented or destroyed, and to stop the processing of them (withdraw your consent). You also have the right to request that the data controller limit the processing of your personal data, the right to data portability, the right to submit a complaint to the State Data Protection Inspectorate (contact details are provided online at www.ada.lt), and the right not to agree to the processing of the personal data submitted. If you want to receive detailed information about the procedure for exercising these rights, please send an inquiry by e-mail to [email protected].

8. PRIVACY POLICY: CHANGES AND VALIDITY.

We reserve the right to change the Privacy Policy. Notification of changes or additions to it will be published online at www.japanesediapers.com.